Delta apologizes after woman says she was tied to wheelchair during flight

Delta said it regretted the woman's'perception of her journey and said they had offered her compensation

"The Delta employee thought it would be appropriate to tie my mother with someone else's dirty blanket, in such a way it has left bruise marks on her arms", Saliagas said.

Maria Saliagas was diagnosed with the central nervous system disease five years ago, but didn't want her deteriorating health to stop her annual trips with her husband to Europe.

On April 1, she and her husband traveled from Atlanta to Amsterdam on a Delta Air Lines flight. Instead, employees tied her to a regular wheelchair with a used blanket, her son Nathan Saliagas told WSB-TV in Atlanta. The company offered the family 20,000 SkyMiles, but they want changes in the disability policy.

"I definitely know that they're a good airline, I'm not doubting that at all", Nathan Saliagas said.


Maria Saliagas claims that employees tied her to her wheelchair because she can't sit up on her own and they didn't have the chair she needed with straps to support her. "That's when that picture was taken", Saliagas told the TV station.

A Delta representative told Business Insider that the airline had a different perspective on the incident. "We have reached out to them, not only to resolve their concerns, but also to ensure their return flight exceed expectations". "While Delta always looks for ways to improve the overall customer experience, our findings do not align with details shared by the customer's family".

In a separate incident in March involving Delta, a passenger said the airline's customer-service representatives didn't properly communicate with him after his dog was placed on multiple incorrect flights.

He also claims a member of staff cursed at her when she started crying.

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