BT Plus will grant you unlimited mobile data when your Wi-Fi goes down

BT and EE show their post-merger road map with hybrid data connections for all

All customer calls will be answered in centres across the United Kingdom by 2020, the company said.

All this amounts to "the UK's first converged, smart network" apparently, a process BT expects to complete by 2022.

In a candid address to journalists, Allera said customer feedback showed the overseas call centres did not offer the same level of service as those in the United Kingdom and that customers were right to demand performance that matched the increasingly vital role broadband and telecoms play in our daily lives.

"The announcement of BT Plus marks the launch of the UK's first fully converged service offering", said Paolo Pescatore of CCS Insight.

Along with this new home broadband there were plenty of other announcements from BT and EE.

"BT runs the UK's most advanced mobile and broadband networks, but our customers demand better connections, and the best service no matter where they are", Marc Allera, CEO of BT's consumer business, said.

BT said it will now offer a minimum speed of 100Mbps for its ultrafast home broadband service, with speeds up to 314Mbps.


EE is becoming the first United Kingdom network to support all major Smart Home ecosystems with new, strategic partnerships with Hive and Nest plus a wide range of smart cameras, thermostats, sensors and lighting - providing options for customers whether they prefer Hive, Google, Apple Homekit, or Alexa smart home ecosystems.

The new converged BT Plus and top-tier EE plans will be created to offer very similar perks without treading on each other's "patch".

BT Group plc (LON:BT.A) consumer boss on Wednesday unveiled a new strategy to improve its customer service reputation as part of a wider turnaround plan. Details will be announced on 1st June. There will also see a range of new mobile TV experiences launched over the next twelve months.

"Flex" allows users to change their allowances, and even take a month off if they're overseas.

The BT Consumer division has also announced a number of other improvements, such as a new self-service app from Plusnet, an aim to answer 100% of BT customer calls in the UK & Ireland by the end of 2020, the addition of BT products to EE's expanding footprint of more than 620 retail stores and a commitment to increase mobile customers' Time on 4G to 99% by 2020. This combines the superfast broadband network with with the 4G network. Sky has recently confirmed it will integrate Netflix, but there's no word on Amazon.

Sister brands EE and Plusnet are also launching new customer-friendly services, including for EE customers the ability to share mobile data between family members, and a new mobile app for Plusnet that allows customers to manage their account and get help.

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