Google: Duplex phone calling AI will identify itself

Google: Duplex phone calling AI will identify itself

"However, In the second Pichai demoed Duplex Tuesday in the Google I/O annual developers conference, individuals expressed concern about the way in which the voice technologies could mislead people". For instance, Duplex is so convincingly human because Google includes ticks like "uh" and "um" and other more colloquial phrases into the Assistant's verbal library.

Other improvements include the ability to trigger multiple actions with a single, custom command, and a forthcoming feature called "Pretty Please" that is created to encourage children to be polite in their interactions with Google Assistant, and, hopefully, everyone else. It can even use speech disfluencies such as "umm" and "ah" to make itself sound more human.

The demonstration of the technology at the conference was both impressive and startling.

"We will need to be considerate about how we've got this interaction while we are experimenting with it", Matias said. If the information that the voice at the other end is coming from an AI is kept confidential, the person at the other end can be at a significant disadvantage.

With the AI sounding so much like a real human, a number of commentators have brought up the potential ethical issues with the technology.

That the many in Google did not erupt in utter panic and disgust at the first suggestion of this... is incredible to me.

Google showed off a new technology at Google I/O earlier this week. This echoes a blog post written by engineers Yaniv Leviathan and Yossi Matias.


Google I/O 2018 has come to a close, and although there were no major hardware announcements to come from the event, there was still plenty of exciting new details about the future of Android as well as Google's other products and services.

If a conversation goes really off the rails, Duplex can then seek the help of a human to take over.

A year and a half ago, the company began developing Wavenet, which makes recorded audio sound less robotic and more like a natural voice.

These are questions it seems Google has already considered.

The social media theorist Zeynep Tufekci was one of many concerned by the demo.

Google Duplex is a new technology that uses Google Assistant to make phone calls and book appointments.

"We are designing this feature with disclosure built-in, and we'll make sure the system is appropriately identified", a Google spokesperson said in a statement via email.

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