Starbucks in Hot Water After Barista Writes 'Beaner' on Latino Man's Cup

Starbucks Apologizes for Slur on Customer's Order

Pedro, who didn't want to disclose his last name, said he ordered two cups of coffee in La Cañada Flintridge when he noticed the word "beaner" printed on his cup instead of his name. Now Pedro wants an explanation for how the "offensive word" ended up on his cup, especially because he told NBC a Starbucks employee called him by his correct name when handing him his coffee order.

Pedro does not believe the slur could have been written by accident because the barista called his name once his order was ready.

"I'm disappointed in Starbucks", one customer told the station.

In a statement, Starbucks said it is working fix their mistake. "It's sad to hear that, to be honest", one woman said.

The coffeehouse in return offered $50 gift card as compensation which Pedro rejected calling it an "insult".

According the report from the CBS affiliate, Starbucks issued the following apology: "This is not indicative of the type of experience we want our customers to have when they walk into our stores".


After two black men were arrested at a Philadelphia Starbucks for no apparent reason, several racist incidents at Starbucks have emerged. "We have apologized to the customer directly and are working to make things right".

"After the April 12 incident, Starbucks vowed to "take actions" to fix and reaffirm our values and vision for the kind of company we want to be".

Hernandez then followed up on Twitter (the post has since been deleted) and the company responded by telling Hernandez they had reached out to her co-worker directly.

The incident comes just weeks before Starbucks plans to close all of its stores for racial-bias training on May 29.

If there was ill intent with the slur, Starbucks definitely needs to make sure the location in La Cañada Flintridge is on the list to receive it.

Pedro was scheduled to meet with Starbucks representatives on Thursday.

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