Microsoft exits support forums

Microsoft drops technical support on Answers forums for older products

Users are invited to participate in Microsoft Band 2 topic. As with Windows 7 and 8.1, those products are all past their official support lifecycle as well.

Microsoft's Answers forums are one of the first lines of defence for users searching for resolutions to issues about their Microsoft product.

Thank you for being part of Microsoft Community!

If you research a Windows or Microsoft product issue using your favorite search engine, you usually get Microsoft Answers results in the top ten listing.

The change will take into effect on July 2018, and Microsoft Staff will no longer proactively review, monitor, or answer questions for a certain subset of old Microsoft products (seen below).


Microsoft Band - this topic will be locked.

While you won't get technical support from the company on your queries on the forum topics for products that have reached the end of support, Microsoft is still required to send security updates to Windows 7 under the extended support period.

Some of our readers remain loyal users and fans of Windows 7, loathing anything to do with Windows 10. The support forums will continue to exist, being moderated continuously by Microsoft agents. Also, the option for paid support from Microsoft is always there until the extended support ends.

Microsoft surely has a plan for 2020 when Windows 7 support ends and it may be the case that the company plans to push users even more towards Windows 10 by ending forum support in July 2018 already. Support that was previously available in the Mobile devices forum will continue in the Other Windows mobile devices topic.

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