NatWest online and mobile banking go down leaving customers locked out

The screen that greeted Nat West customers after they were unable to access their accounts. UKPRESS ASSOCIATION

NatWest's online banking is down and customers said they were unable to take out cash on payday or clear their overdrafts.

"So how do you expect me to pay my bills today when I work 9-5", Natalie Wilkinson said in a tweet to NatWest, asking other users to recommend a more reliable bank.

Barclays was another bank to suffer a recent online banking problem, which has since been solved.

RBS had said: "We are aware that customers are now experiencing issues logging into their online and mobile banking accounts".

Commenting on the Barclays outage, Lev Lesokhin, SVP strategy & analytics at software vendor Cast, said United Kingdom banks seem to be unusually vulnerable to such glitches, which are often due to software failures.

The RBS outage on Friday also affected NatWest, RBS's most highly rated brand among customers.

However, they reassure customers they are "working hard" to fix the problems.


In a statement, RBS said: "We are aware that customers are now experiencing issues logging into their online and mobile banking accounts".

Online and mobile banking was knocked offline for Royal Bank of Scotland (RBS) Group customers this morning, affecting account holders with RBS, Natwest and Ulster Bank.

According to the group's latest annual report it has 19 million customers in the United Kingdom and Republic of Ireland with 5.5 million active mobile app users. But we just don't know at this point.

The glitch came a day after some Barclays customers were left struggling to log in to their accounts due to a technical problem.

The issues mean customers can not transfer money or make payments online but telephone banking and ATMs are still in operation. "The team are working very hard to get it back up for customers".

One said: 'Natwest app down again. Not really acceptable for our 24 economy!

The latest fiasco to hit the banking industry comes after TSB's computer system meltdown earlier this year left customers facing disruption for weeks.

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